Basic understanding of Web Development To ensure every client receives excellent customer service Act as the first point of escalation for resolution of Queries. Keep the client up to date with the project’s progress on a daily basis. Conduct online meetings with clients, perform the requirements elicitation part Circulate the client’s requirement to the core Tech Team. Able to efficiently arrange the Demos for the client Stay in continuous contact with the Tech team on the project/tasks progress Act as a bridge between the Client and the Tech Team Prepare accurate and timely reports Ability to work and perform well in strict deadlines Ensure proper recording and closure of all incidents and support issues within JIRA/TRELLO